Trumba Connect FAQs

By establishing your online newspaper as the dominant resource for local go-and-do information, you provide an additional, compelling reason for people to visit your website. More unique visitors and more frequent and longer visits translate into more ad revenue. In addition, when visitors can easily submit events, the ability to offer premium listings opens the door for an additional revenue source.

• Innovative event presentation and content management technology that helps media companies build community around and generate revenue from go-and-do information.
• A cutting-edge product that uses the latest technology to store, manage, and present events and support reverse publishing.
• A solution that separates implementation (IT) from maintenance (event publishers) and allows you to manage events according to your own workflow.
• Flexible technology that allows you to customize calendars and other event information so that it integrates fully into your website and reflects your brand.

• Become the go-to resource for events.
• Generate more unique visitors.
• Increase the frequency and duration of visits.
• Encourage user-generated content.
• Through premium listings, turn event content into a resource generator.
• Reverse publish online events into print.
• Streamline the event publishing and promotion process.

Trumba Corp. is privately held and has financial backing from leading venture capital firms, including Kleiner Perkins Caufield & Byers, August Capital, and Oak Investment Partners. As a Trumba Connect subscriber, you will join almost 1,300 other customers, including The New York Times, Chattanooga Times/Free Press, Pocono Record, SouthCoastToday.com, Cape Cod Times, King 5 TV, and Oregon Public Broadcasting.

We have customers who have launched in a couple of days. We also have customers who have taken several weeks to fully implement their solutions. The length of time it takes to implement Trumba Connect depends upon the complexity of your implementation and the number of stakeholders. A Client Services representative will work with you to determine the scope of your implementation and the most effective approach to making it happen.

Of course! We'll work with you to design the custom implementation package that you require. For more information, please contact a Trumba representative at 1-800-925-0388.

We're happy to discuss custom development as part of your subscription package. Please contact a Trumba representative at 1-800-925-0388 to discuss the details.

Yes. Trumba Connect can import event data files in standard formats, such as iCalendar or vCalendar files, comma separated values or tab delimited text files, or Microsoft Excel worksheet files. You can import data files directly or from a web URL.

Yes. You can generate a rich XML feed from any calendar for re-use in print. We can work with you to format the feed data appropriately for for your editorial system. To learn more, see Reverse Publishing Online Event Information.

Yes. We understand that newspaper websites provide an important platform for visitors to communicate with one another. With Trumba Connect, you can create customized event submission forms that make it easy for individuals, venues, businesses, and organizations to submit events to your website calendars. You can approve submissions before they go live and we are currently working on a feature to allow you to automatically accept events from trusted submitters.

We provide full hardware and software redundancy to avoid unexpected down times. We also have a highly qualified operations staff on call 24 hours a day, 365 days a year. When you invest in a Connect Enterprise subscription, Trumba commits to a Service Level Agreement that spells out acceptable down time percentages and lead times in advance of planned outages. Visit Security and Reliability to learn more.

We constantly monitor and work to improve Trumba Connect performance. For example, we implemented server- and client-side caching for our event widgets to make them load faster and have recently converted several of our widgets to update without refreshing. When you invest in a Connect Enterprise subscription, Trumba commits to a Service Level Agreement that spells out acceptable response times.

We release updates that include new and improved features almost every week.

Phone and email technical support is available from 9:00am to 5:00pm Pacific Time, Monday to Friday. To participate in our product support forums, visit http://forums.trumba.com/. When you're working in Trumba Connect, you also have access to our extensive in-context online Help. For more information about support, please contact Client Services at support@corp.trumba.com.

If you would like dedicated consultation and/or training assistance in setting up your Trumba Connect implementation, you might consider one of our setup packages. You can also hire our Client Services representatives by the hour. For more information, please call Trumba at 1-800-925-0388.

When you invest in a Connect Enterprise subscription, Trumba commits to a Service Level Agreement that spells out our response protocol in the unlikely event of a site outage.